CV & Work
15 years building, scaling, and leading operations across tech, law, and education. I work best where marketplace dynamics, data, and human judgment intersect.
Open to collaboration, speaking, and new opportunities. erik@knuppel.co
Experience
Director, Marketplace Ops & Revenue Ops
2021–2026Karat
- Rebuilt GTM data model and forecasting infrastructure for 50% growth planning
- Scaled RevOps team from 2 to 5; designed territory and quota models for 10-rep sales org across NAM/EMEA
- Supply-side optimization: stabilized capacity, redesigned compensation, saved $1.5M in COGS (30% reduction)
- Created operating rhythm post-ICP pivot to enterprise
Sr. Director, Revenue Operations
2020–2021Edmodo
- Led 9-person RevOps team across $40M+ revenue scope during COVID-era transformation
VP, Customer Success
2019–2020Avanoo (acquired by SHIFT)
- Series A customer success leadership through acquisition
Director, Customer Success
2017–2019Reflektive (acquired by LTG)
- Series C customer success org; company later acquired
Director, Marketplace Operations
2017–2019One Legal
- Managed 90-person operations org across litigation support and court filing services
- Built court filing API that contributed to company acquisition
Manager, Customer Solutions
2015–2017Medallia (IPO → acquired by Thoma Bravo)
Head of Expert Operations
2011–2016JustAnswer
- Employee #67; scaled expert network from startup to $140M ARR
- 15 direct reports across acquisition, trust & safety, and support
- Global marketplace: 2,000+ suppliers across 18 countries
Senior Consultant
2011–2015Deloitte
Teaching & Advocacy
Guest Lecturer, Trial Advocacy
2024–PresentUC College of the Law, San Francisco
Adjunct Faculty, Trial Advocacy & Evidence
2011–2020Golden Gate University School of Law
Coached 20+ mock trial and appellate advocacy teams in regional and national competitions including the ABA National Criminal Justice Trial, TYLA National Trial Competition, and Bernie Segal Criminal Mock Trial Competition.
Mock Trial Program Director
2025–PresentUrban School of San Francisco
Founded and direct the high school mock trial program. Learn more →
GavelStats
Bootstrapped legal analytics SaaS platform for mock trial competitions. Licensed by the ABA, Texas Young Lawyers Association, UCLA Law, and other national competitions.
Education
J.D.
Golden Gate University School of Law, 2010
M.S. Information Systems
Carnegie Mellon University, 2010
Skills & Tools
Operations & GTM
Revenue operations, marketplace ops, supply-side strategy, territory & quota design, forecasting
Data & Analytics
SQL, Python, dbt, Metabase, Power BI, Redshift
CRM & Sales Tools
Salesforce (admin + architecture), HubSpot, Apollo, Clay
AI & Automation
Claude, Cursor, multi-agent workflows, AI-powered GTM automation
Credentials
- Attorney — California State Bar (2010)
- Certified Scrum Product Owner — Scrum.org (2020)