CV & Work

15 years building, scaling, and leading operations across tech, law, and education. I work best where marketplace dynamics, data, and human judgment intersect.

Open to collaboration, speaking, and new opportunities. erik@knuppel.co

Experience

Director, Marketplace Ops & Revenue Ops

2021–2026

Karat

  • Rebuilt GTM data model and forecasting infrastructure for 50% growth planning
  • Scaled RevOps team from 2 to 5; designed territory and quota models for 10-rep sales org across NAM/EMEA
  • Supply-side optimization: stabilized capacity, redesigned compensation, saved $1.5M in COGS (30% reduction)
  • Created operating rhythm post-ICP pivot to enterprise

Sr. Director, Revenue Operations

2020–2021

Edmodo

  • Led 9-person RevOps team across $40M+ revenue scope during COVID-era transformation

VP, Customer Success

2019–2020

Avanoo (acquired by SHIFT)

  • Series A customer success leadership through acquisition

Director, Customer Success

2017–2019

Reflektive (acquired by LTG)

  • Series C customer success org; company later acquired

Director, Marketplace Operations

2017–2019

One Legal

  • Managed 90-person operations org across litigation support and court filing services
  • Built court filing API that contributed to company acquisition

Manager, Customer Solutions

2015–2017

Medallia (IPO → acquired by Thoma Bravo)

Head of Expert Operations

2011–2016

JustAnswer

  • Employee #67; scaled expert network from startup to $140M ARR
  • 15 direct reports across acquisition, trust & safety, and support
  • Global marketplace: 2,000+ suppliers across 18 countries

Senior Consultant

2011–2015

Deloitte

Teaching & Advocacy

Guest Lecturer, Trial Advocacy

2024–Present

UC College of the Law, San Francisco

Adjunct Faculty, Trial Advocacy & Evidence

2011–2020

Golden Gate University School of Law

Coached 20+ mock trial and appellate advocacy teams in regional and national competitions including the ABA National Criminal Justice Trial, TYLA National Trial Competition, and Bernie Segal Criminal Mock Trial Competition.

Mock Trial Program Director

2025–Present

Urban School of San Francisco

Founded and direct the high school mock trial program. Learn more →

GavelStats

Bootstrapped legal analytics SaaS platform for mock trial competitions. Licensed by the ABA, Texas Young Lawyers Association, UCLA Law, and other national competitions.

Education

J.D.

Golden Gate University School of Law, 2010

M.S. Information Systems

Carnegie Mellon University, 2010

Skills & Tools

Operations & GTM

Revenue operations, marketplace ops, supply-side strategy, territory & quota design, forecasting

Data & Analytics

SQL, Python, dbt, Metabase, Power BI, Redshift

CRM & Sales Tools

Salesforce (admin + architecture), HubSpot, Apollo, Clay

AI & Automation

Claude, Cursor, multi-agent workflows, AI-powered GTM automation

Credentials

  • Attorney — California State Bar (2010)
  • Certified Scrum Product Owner — Scrum.org (2020)

Get in Touch

Interested in working together, collaborating on a project, or just want to connect?